Alabama’s Long-Term Care Ombudsmen are advocates for residents of long-term care facilities (Nursing Homes, Board & Care Homes, Specialty Care, are Assisted Living Facilities).  Ombudsmen work to protect the health, safety, welfare and rights of Alabama’s long-term care residents.

Ombudsmen investigate and resolve complaints, ensure that residents are receiving quality care, educate residents, their families, and facility staff about residents’ rights, provide information to the public, and represent residents interests by working to change laws, regulations and policies that affect those who live in long-term care facilities.

Anyone can use Ombudsman services, including residents, staff of long-term care facilities, or friends and family members of residents.  A complaint can be filed in writing, by phone, or in person.  Do not feel afraid to ask for an Ombudsman’s assistance—they can help.

• Do I know who my local Ombudsman is?  Do I have their contact information?
• Am I concerned about the care my friend or family member is receiving? If so, have I contacted the Ombudsman?
• Have I clearly explained my concern to the Ombudsman?

Ombudsman (Advocate) Services

Common Questions

On-line Resources

Contacts

• Long-term Care Ombudsman:  http://adss.alabama.gov/long-term-care.html
• Ombudsman Resource Center:  http://www.ltcombudsman.org/

• Alabama Long-term Care Ombudsman: 1-800-AGE-LINE (243-5463)
• Assisted Living Complaint Hotline: 1-866-873-0366
• Elder Abuse Hotline: 1-800-458-7214